Comments on: Great Online Customer Service – Keeping Clients Satisfied http://www.plrinternetmarketing.com/work-from-home/great-online-customer-service-%e2%80%93-keeping-clients-satisfied/ Internet Marketing Training, Tools, Services, and Support Tue, 07 Feb 2012 16:49:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Make Money Onlinehttp://www.plrinternetmarketing.com/work-from-home/great-online-customer-service-%e2%80%93-keeping-clients-satisfied/#comment-6011 Make Money Online Fri, 24 Sep 2010 21:15:32 +0000 http://www.plrinternetmarketing.com/?p=438#comment-6011 Hi Suzanne, thanks for stopping by.I like what you said about the 1:1 relationship, I think ultimately a business or sites profitability would quickly go up by developing this with relationship with them.Too often we jump for the big numbers trying to appeal to a greater volume of potential customers rather than focusing on the individual customer, at times to our own detriment.Thanks for a great lesson Hi Suzanne, thanks for stopping by.

I like what you said about the 1:1 relationship, I think ultimately a business or sites profitability would quickly go up by developing this with relationship with them.

Too often we jump for the big numbers trying to appeal to a greater volume of potential customers rather than focusing on the individual customer, at times to our own detriment.

Thanks for a great lesson

]]> By: Suzanne Varahttp://www.plrinternetmarketing.com/work-from-home/great-online-customer-service-%e2%80%93-keeping-clients-satisfied/#comment-5985 Suzanne Vara Fri, 24 Sep 2010 07:17:51 +0000 http://www.plrinternetmarketing.com/?p=438#comment-5985 Great article! I agree that online is a business like every other and that sometimes does get lost in the shuffle. I am not so much agreeing that the customer is always right. There is a new paradigm in marketing that has come forth with more online businesses and also social media. The focus is on a 1:1 with the customer and not the masses. In creating this 1:1 direct interaction with each customer there is a greater need for the customer service team to be able to assist customers who are seeking a solution and not just a voice. There is a difference there. When we call and are dissatisfied, we are angry. Our anger only continues when we are placed on hold. transferred, etc. But when we are speaking to someone that is solving our problem and we are willing to listen the problem is diffused and there was no right or wrong here per se. Now when an irate customer calls and even if they are able to speak to a rep without being on hold or transferred to avoid further frustration, there are times when there is no solution that is acceptable for them. they do not want to be helped or satisfied. They want what their problem never to have happened. they are not right here as they are compounding the problem by not being opening and willing to have the business rectify the situation.The reality is that the customer is not always right but sometimes neither is the solution. Great article! I agree that online is a business like every other and that sometimes does get lost in the shuffle. I am not so much agreeing that the customer is always right. There is a new paradigm in marketing that has come forth with more online businesses and also social media. The focus is on a 1:1 with the customer and not the masses. In creating this 1:1 direct interaction with each customer there is a greater need for the customer service team to be able to assist customers who are seeking a solution and not just a voice. There is a difference there. When we call and are dissatisfied, we are angry. Our anger only continues when we are placed on hold. transferred, etc. But when we are speaking to someone that is solving our problem and we are willing to listen the problem is diffused and there was no right or wrong here per se. Now when an irate customer calls and even if they are able to speak to a rep without being on hold or transferred to avoid further frustration, there are times when there is no solution that is acceptable for them. they do not want to be helped or satisfied. They want what their problem never to have happened. they are not right here as they are compounding the problem by not being opening and willing to have the business rectify the situation.

The reality is that the customer is not always right but sometimes neither is the solution.

]]> By: dmeitz1http://www.plrinternetmarketing.com/work-from-home/great-online-customer-service-%e2%80%93-keeping-clients-satisfied/#comment-1245 dmeitz1 Sun, 13 Jun 2010 23:25:48 +0000 http://www.plrinternetmarketing.com/?p=438#comment-1245 looks like this may work. Good luck! looks like this may work. Good luck!

]]>