In today’s world, businesses are realizing more and more the role that social media is playing in in the lives of people, and in the choices they make. It used to be that we were bombarded by advertising, and commercials telling us about brand x and why we should buy it, but in today’s society we can turn to a vast network of contacts and see what is being said about brand x, or any other brand for that matter. Are you more likely to consider a cell phone provider based on the fact that they spend seven million dollars each month to attract and retain customers? Or would the recommendation of several of your close friends or colleagues carry more weight regardless of whether it was positive or negative to the product?
Television, radio, and print ads once created are permanent and cannot be altered, however changes online can be seen and heard almost immediately and are more fluid in nature. If a product comes out, and is raved about by the company and others, but experiences issues with safety, the world will know almost immediately through editing, advisory warnings, or even just comments that are left on social networking sites or blogs related to that product.
Timing is another emerging trend that can be found in social media, where we relied on newspapers and television networks to “Break” current events, and news, it is now becoming more and more common for events to spread first through social media, and networks long before the newspapers have a chance to publish, or even television producers to air information about it. Any witness with an IPhone or mobile device can easily be the first to announce situations as they occur.
It’s important for businesses to recognize this paradigm shift, and to factor it into their business model in order to not be left behind wondering just what happened, and how. Social media is an important aspect of any business regardless of size, product, or geographic location.
Implementing a social media strategy can be as simple as launching a Facebook fan page, and responding to issues that customers post. Setting up a Twitter account, and Tweeting about your business, promotions as well as helpful advice related to your particular industry is another great way to stay connected to a global audience on a daily basis. Some companies go so far as to setup Google Alerts using their company name (I know I do), and whenever a topic comes up on a blog or website anywhere in the world, I can personally respond to both praise or criticism. This is also a powerful method of protecting and promoting your brand, and it shows the people who are interested in discussing your brand, that you actually care about what is said online about it.
YouTube marketing is not a new phenomenon by any means, yet how many of you actually have gone to the trouble to have a video or short commercial created in order to promote your brand, business or simply an individual product? The cost of a 60 second video is generally under $200.00 and is within most budgets, and provides you with just one more avenue of exposure.
Whichever route you decide on, or how in depth you decide to take your social media campaign I highly recommend you at least implement one, and start to develop and grow it over time. You won’t regret it!
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